All orders shipped via USPS are shipping on the same day if placed before 4:00 pm PST Monday through Friday and 1:00 pm PST on Saturdays. We do not ship on Sundays or national holidays. Customer service will be open seven days a week and on all national holidays, excluding Christmas Day and Christmas Eve. All orders are shipped within one business day.

Please take note that during promotional periods, same-day shipping is not guaranteed due to increased order volume.

You will receive two automated emails after your order has shipped with your tracking number. If you have registered as a user on our website, you can also check on the status of your order in the My Account Section. Additionally, if you selected SMS order updates, you would receive automated text messages with order updates. Data and SMS fees may apply, and you can opt-out at any time.

Kona Kratom will replace lost or stolen items on a case by case basis. Not all lost or stolen items will be replaced. In most cases we try to work with the customer and USPS to resolve the issue. Please contact customer service if you have a lost of stolen item so we can resolve the issue accordingly.

We do not ship to follow states

  • Alabama
  • Arkansas
  • Indiana
  • Vermont
  • Washington D.C
  • Wisconsin
  • Rhode Island

We do not ship to the following cities & counties

  • Oceanside, CA
  • San Diego, CA
  • Sarasota, FL
  • Jerseyville, IL
  • Union County, MS


We allow for open and unopened packaged to be returned and refunded to us.

For unopened product

You have up to 30 days to return or exchange unopened product. We cover the shipping charges on all returns and exchanges Please contact customer support and request a return or exchange label. Once we have received the merchandise, we will issue a refund, store credit or exchange as per requested.

For open product

You have up to 30 days to return opened merchandise. All open merchandise will be destroyed however, we need the unused portion back at our facility for inspection. You do not need a reason to return or exchange opened product as it is covered under our 30-day refund and satisfaction policy

To return or exchange opened product you must meet the following requirement

  • 80% or more of the original portion must be accounted for. Any opened product less than 80% of the original amount will not be granted for a return.
    Once we have received the merchandise, we will issue a refund, store credit or exchange as per requested.

If you have any questions of comments about our shipping, return any refund policy, then please do not hesitate to contact us here.

100% Satisfaction Guarantee

We back all of our products with a full
MONEY-BACK GUARANTEE so that you can order risk-free
Kona Kratom
Kona Kratom